Client Case Study – Successfully Implementing Document Automation at Arm
We asked Phil Jones, (VP, Business Digital Transformation at Arm) for his feedback on working with RLegal Engineering and the impact of the project.
“Over the last two years, we have dramatically improved the way we do business with our customers by using contract automation to completely re-vamp our Licensing process, reducing contract size by an order of magnitude (ie a 90% reduction) to:
• Dramatically improve efficiency not just for our internal teams (Legal, Sales, Operations) but also our customers,
• Increase the speed with which we can generate contracts (think minutes, not hours),
• Require only one or two signatures for a particular deal, and
• Reduce the time it takes the customer to review our contracts – not just by reducing the number of pages, but by also using clear, simple, reasonable wording.
And all this without increasing Arm’s risk, or making any substantive changes to the legal terms.
Overall, it all adds up to a substantially better customer experience, and the customers have been raving about it, in many cases accelerating the time it takes to agree deals from weeks to days.
Robert Lankester was a key member of the team that made this happen, as our primary document automation expert, using his extensive experience and skills to ensure we were able to produce documents that had the same exact look-and-feel as our conventional contracts, while using sophisticated techniques to keep the wording tight and coding to a minimum.
The project had wide visibility within Arm, and through it all Rob was a pleasure to work with, delivering results right first time, on-time, and able to explain complex concepts in a way that were easy for the broader team to understand.”